Privacy Policy for Adventure Horizons Pakistan
Effective Date: 9/20/2024
At Adventure Horizons Pakistan, your privacy is of paramount importance. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with Pakistan’s Prevention of Electronic Crimes Act (PECA) 2016, the regulations of the Tourism Department of Pakistan, and the Gilgit Baltistan Tourism Policies. By using our services, you consent to the data practices described in this policy.
1. Information We Collect
We collect personal data that is essential for providing you with our services, ensuring smooth travel experiences, and improving our offerings. The types of personal data we collect include:
- Personal Identification Information: Name, contact details (email address, phone number), passport information, national ID details.
- Travel Preferences and History: Details about your past tours with us, preferred destinations, activities, and services.
- Financial Information: Credit/debit card details and transaction history for booking and payment processing.
- Health and Safety Information: Medical or dietary information you voluntarily provide to ensure safe and customized travel arrangements.
2. How We Use Your Information
We only use your data for the purposes for which it was collected and following your consent. Specifically, we use your information to:
- Process Bookings: Confirm tours, activities, accommodations, and transportation.
- Customer Service: Communicate with you regarding your bookings, answer inquiries, and handle special requests.
- Improve Our Services: Analyze travel trends and preferences to enhance your future experiences.
- Marketing and Promotions: Send you offers, newsletters, and updates about new destinations and services. (You can opt-out at any time.)
- Legal Compliance: Ensure compliance with relevant laws, including those from PECA and tourism regulations.
3. Consent and Data Usage
We value your trust and will only collect personal data with your explicit consent. By using our services and providing your data, you acknowledge and agree to the following uses:
- Bookings and Travel Management: Your data will be used for booking tours, managing itineraries, and confirming reservations.
- Promotional Content: You can opt-in to receive promotional material or updates from us. You have the right to withdraw consent at any time by contacting us.
4. Third-Party Data Sharing
At times, we may need to share your data with trusted third-party service providers to ensure seamless travel arrangements. These third parties include:
- Hotels, Tour Operators, and Transportation Providers: To arrange accommodations, tours, and transfers.
- Payment Processors: To securely handle financial transactions.
- Insurance Providers: To facilitate travel insurance or other relevant services.
All third-party partners are required to adhere to data privacy laws and are only provided with the information necessary to fulfill their part of the service. We do not sell, rent, or trade your personal information to any other parties.
5. Data Security
The security of your data is a top priority at Adventure Horizons Pakistan. We implement a variety of technical and organizational measures to safeguard your data from unauthorized access, disclosure, or destruction, including:
- Encryption: Your sensitive information, such as financial data, is encrypted during transmission and storage.
- Secure Databases: Personal data is stored in secure databases with restricted access to authorized personnel only.
- Regular Audits: We conduct routine security audits to ensure our systems are up-to-date and compliant with the latest data protection standards.
In the unlikely event of a data breach, we will notify you and take appropriate action in accordance with PECA guidelines.
6. Customer Rights
Under Pakistan’s data protection laws, you have the following rights regarding your data:
- Access: You may request to view the personal data we hold about you at any time.
- Correction: You can ask us to correct any inaccurate or incomplete information.
- Deletion: You may request the deletion of your data if it is no longer necessary for the purpose it was collected (e.g., after the completion of your trip).
- Data Portability: You have the right to receive a copy of your data in a commonly used format.
To exercise these rights, please contact us at adventurehorizonspakistan@gmail.com. We will respond to your request within a reasonable timeframe by local laws.
7. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to enhance your browsing experience on our website. Cookies help us track website traffic and improve functionality. You can disable cookies in your browser settings, though this may affect your experience on our site.
8. Retention of Data
We will only retain your data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. For instance, we may retain booking information for a set period to comply with tourism or tax regulations.
9. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your privacy. Any changes will be posted on our website, and significant updates will be communicated to you directly.